Menu
Español Español Português Español Español Español Español Español English Español
Home /

Exchange Policy

AY AMOR! Exchange Policy: What You Need to Know 

At AY AMOR!, your satisfaction is our top priority. We’ve crafted a straightforward exchange policy designed to make the process smooth, transparent, and hassle-free. Whether you prefer visiting us in person or handling exchanges from home, we’re here to assist you every step of the way.

Exchange Timeframe

  • You have 15 days from the date you receive your product to request an exchange.
  • This period allows you to evaluate your purchase thoroughly and decide if an exchange is necessary.

Conditions for Exchange

To ensure your exchange request is accepted, please keep in mind the following conditions:

  • Product Condition: The product must be in its original state — unworn with all original tags and packaging intact. This helps us maintain the high quality AY AMOR! is known for and allows the product to be resold if needed.

  • Proof of Purchase: Presenting the exchange receipt or proof of purchase is mandatory to process your request.

  • One Exchange per Purchase: Only one exchange is permitted per purchase. After an exchange has been made for a specific product, no additional exchanges can be requested for that same item. This policy helps us maintain efficient operations and speedy service.

How to Make an Exchange

We offer two convenient ways to process your exchange:

1. In-Person Exchange

  • Visit our store at: R. Noya 820, Zárate, Bs As
  • Our friendly team is ready to assist and guide you through the exchange process.

2. Exchange from Home

  • Email us at [email protected] or send a direct message to our Instagram page @ayamor.zte.
  • Be sure to include your order number and the reason for the exchange.
  • Once we receive your request, we will provide detailed instructions on how to proceed.

Shipping Costs

  • If you are returning the product due to a personal preference or size issue, the customer is responsible for the return shipping cost.
  • If the exchange is due to an error on our part (e.g., defective or incorrect product), AY AMOR! will cover the shipping costs.

Refund Policy

  • Currently, AY AMOR! does not offer refunds.
  • We only provide exchanges for products of equal or greater value.
  • This approach helps us maintain product quality and availability for all customers.

Compliance with Regulations

Our exchange policy complies with the Consumer Protection Law (Law 24.240) of Argentina, which guarantees your rights in all transactions with us.

Additional Considerations

  • Sale and Clearance Items: Special conditions may apply to items on sale or clearance. We encourage you to review specific terms at the time of purchase.

Conclusion

At AY AMOR!, we strive to make your shopping experience enjoyable and worry-free. If you have any questions or need further assistance regarding our exchange policy, please don’t hesitate to contact us. Your satisfaction is our motivation, and every exchange is a chance to find the perfect product for you.

Thank you for choosing AY AMOR!